LONG CHIMNEY COTTAGES - BOOKING TERMS AND CONDITIONS
These Booking Conditions contain important information and set out contractual terms and conditions which apply to the Booking Contract you make with Long Chimney Farm Cottages. These booking conditions include some exclusions and limitations of liability and it is therefore important that you read them carefully
CANCELLATION
Bookings placed after 1 June 2020 .
a/ If your booking has to be cancelled because Long Chimney is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b/ In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
c/ If your booking has to be cancelled because Long Chimney has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.
d/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at Long Chimney
for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
e/ Cancellations must be notified to Long Chimney by phone and email and once received in writing we will confirm the cancellation request.
f/ Long Chimney will apply the scale shown in the table below, the number of days before start of holiday that notification of cancellation is received*The percentage of total booking value payable by the Customer
More than 90 days
5% of the booking cost
60 to 89 days40% of the booking cost
45 – 59 days50% of the booking cost
30 – 44 days75% of the booking cost
3 – 29 days
0 – 2 days
90% of the booking cost
100% of the booking cost
g/ Long Chimney will apply the scale shown in the table below to bookings. t
Number of days before start of holiday that notification of cancellation is received*The percentage of total booking value payable by the Customer
*In order to ensure speedy receipt, and thereby processing, of cancellations, Long Chimney recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Long Chimney. Any amounts due for refunding will be made within 14 Days. On receipt of the cancellation, the above Charts state the amount that the Customer remains liable for at that point in time. Long Chimney will then use reasonable endeavours to obtain a replacement booking. In the event that Long Chimney is successful in obtaining a replacement booking, Long Chimney will refund to the Customer the total amount paid by the Customer for the booking less the 5% Booking Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and relet for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Long Chimney strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.
Covid/Omicron is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members
of the party.
There are several options which include cover for Covid related cancellations available from organisations like Trailfinders: https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx or www.gocompare.com
Force Majeure
We shall not be liable for any breach of any of its obligations to you under the Contract or for any additional cost or expense where such breach, cost or expense is wholly or mainly due to circumstances outside our reasonable control. We reserve the right to cancel bookings with due notice.
Severance
If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.
Third parties
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
DOGS
We only allow dogs, no other kinds of pets. Dogs have to be booked in and paid for. (£6.50 per dog, per day/per cottage entered). Two dogs are allowed in any of our cottages, (medium sized). We may allow more dogs to stay but this must be agreed in writing before arrival. In order to maintain our Four & Five Star Gold Cottages for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.
Additional Terms and Condition for guests bringing their dog(s).
On arrival, and at all other times, your dog(s) must be kept on the lead in and around the courtyard, this means keeping them on the lead when you first set out for your walk.
Once they’re out in the designated field they can be off the lead as much as you like provided they are under your control. They must not chase any livestock
or wildlife. You must obey the Countryside Code and keep your dog(s) under close control at all times for their own safety as well as for the benefit of other
dog owners and livestock.
There are lots of local dog walks. Please be aware there may be animals in our fields, and only take dogs into fields with animal whilst on a lead. Please also make sure you close any gates behind you.
Poop patrol, When taking your dog(s) for a walk, please pick up after them including in our field, as these are open to all guests. We provide free poop bags in each cottage so please use them. And remember to take bags with you to the beach and on walks. You musts also pick up all poops in the cottage gardens.
When you bring a muddy dog back from a walk, please clean them off using the outside taps and the coloured canine towels provided on request. On no account use the white towels provided for human use.
Your dog(s) must not be left alone with free run of the property. If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our 4/5-star cottages! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, at your expense. We provide crates for you. We provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can remain with you. Each garden is fully enclosed so you can relax outside with your dog(s), the gates must be kept shut at all times.
The dog(s) are not allowed in the garden surrounding the swimming pool.
Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use the throws provided and keep the dog from contact with the soft furnishings. We can provide stair gates in the cottages which will help control where the dog(s) can wander in the cottages.
We regret that dogs that bark continuously are not allowed at Long Chimney. They will disturb the other guests.
We have two friendly dogs and 2 cats, If your dog(s) have any problem with cats you must notify us prior to booking.
Please thoroughly clean the cottage, including dog hair from rugs, before you leave; if properties require additional cleaning or dogs have been in the bedrooms, or an uncovered sofa, we will charge a £50 fee to cover the cost.
Payment can be made by many Credit or Debit Cards however WE PREFER BANK TRANSFER PLEASE.
Complaints
We place great importance on providing the highest standard of service to all of our clients, however we recognise that sometimes things do go wrong, it is important to advise us immediately of any problem, we cannot rectify a problem for you when you have left, we value your feedback and listen to what customers have to say, so that we can improve our service. We supply feedback forms .
When dealing with your complaint, we will :- Acknowledge receipt of your complaint - Tell you who is dealing with your complaint - Advise how long we expect to take to resolve it. Complaints received are analysed so we understand what has gone wrong and what we can do
to improve the service we provide to our clients. If you have a problem please let us know on the day so it can be rectified whilst you are here, most problems can be solved the same day. Complaints registered after the guest has left will not be recognised.
FITNESS ROOM / SAUNA
DUE TO OUR INSURERS WITHDRAWING COVER WE REGRET THIS FACILITY HAS BEEN WITHDRAWN.
CENTRAL HEATING
Central Heating is included morning and evening which is 6.30.am.- 10.30.a.m. & 5.00 p.m. - 11.30 p.m. (Oct. - May) daytime heating is available at no extra cost, your comfort is our concern, please ask should you need extra heating.
PERIOD OF HIRE / CONTRACT
You should not arrive before 3.pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
MAINTENANCE / RIGHT OF ENTRY
We reserve the right of entry to the property at reasonable times to carry out any necessary repairs and maintenance or to inspect the property. We will try to advise you should we need access but this may not always be possible.
GUESTS
You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
Under no circumstances may more than the maximum number of persons stated on the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Long Chimney.
DAMAGE / HIRERS OBLIGATIONS
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
LINEN
We provide linen and bathroom towels they must not be removed from the property. Please remember to bring your own beach towels , pool towels can be supplied on request. A change of linen will be provided for bookings two weeks or more. Cot linen is not provided, although emergency supply may be provided. Should you need extra sheets or towels during your stay please ask no charge will be made.
PARTY BOOKINGS
Bookings from persons under the age of 25, or groups where the majority of the members are under the age of 20 are not normally accepted but consideration will always be given on receipt of full details. This policy is not to be discriminatory, but is to merely to protect our property.
PATIO/ BBQ
Garden furniture and BBQ equipment must not be removed from the premises. Please leave BBQ in a clean condition as found at the start of your rental period.
SWIMMING POOL
Swimming Pool opening times May till Mid October. See Pool Rules Posted by Pool.
DISCLAIMER
All reasonable efforts have been made to ensure the safety of our guests (see Rules of the Pool). We cannot accept responsibility for
injury sustained to our guests or members of their party or damage to their vehicles or other belongings. Although not a working farm, we do have horses, which may appear to be friendly but can be unpredictable. Please do not allow children to stray unaccompanied on the owners property. No responsibility will be accepted for injuries sustained to our guests and members of their party in this respect.
Smoking Policy
Our Cottages and Facilities are strictly non smoking.
General Safety
While on the premises you are asked to observe the regulated driving speed, walking pace or less. Young children and animals are on site. Please read "Fire Safety Notice" in the cottage information / welcome book. Familiarise yourself and your party with the exit route in case of fire.
Our cottages have hard wired Smoke/Carbon Monoxcide alarms, do not remove the batteries from these or any other smoke alarms, if they bleep advise the owner immediately. The alarms will ring in Flint & Well together, Stable Cottage is stand alone system. .
A first aid kit can be found in the kitchen cupboard / utility room marked appropriately.
The contract is made on the terms of these booking conditions and is deemed to be made at Longchimney, Beech Tree Lane, Salcombe Regis, Devon EX10 0PE. The Contract will be governed by English Law subject to the exclusive jurisdiction of the English Courts.
2022 Season