LONG CHIMNEY COTTAGES - BOOKING TERMS AND CONDITIONS
These Booking Conditions contain important information and set out contractual terms and conditions which apply to the Booking Contract you make with Long Chimney Farm Cottages. These booking conditions include some exclusions and limitations of liability and it is therefore important that you read them carefully
Your reservation will be accepted upon payment of a deposit of 40% of the holiday cost this will be confirmed online. The balance will be payable any time up to 8 weeks before the start of the holiday. If booking within 8 weeks of the intended holiday date, the whole cost is payable upon booking. Non payment by the due date may be treated as a cancellation. If it is then the deposit will be forfeit. No booking shall be deemed to have been made until confirmed online. We reserve the right to alter / amend special offers without prior notice. There are NO booking Fees.
We shall not be liable for any breach of any of its obligations to you under the Contract or for any additional cost or expense where such breach, cost or expense is wholly or mainly due to circumstances outside our reasonable control.
If any provision of this Agreement is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of this Agreement.
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
Distance Selling Regulations
You may cancel your contract with us at any time up to the end of the seventh working day from the date our contract is formed. You do not need to give us any reason for cancelling your contract and this is conditional upon the notice being in writing and received by us within 7 days of the contract being formed. If you enter into a contract with us less than 7 days before your stay begins then your right to cancel the contract with us in accordance with this clause ends as soon as you arrive at Long Chimney Farm
Method of Payment
Payment can be made by many Credit or Debit Cards however WE PREFER BANK TRANSFER PLEASE.
We place great importance on providing the highest standard of service to all of our clients, however we recognise that sometimes things do go wrong, it is important to advise us immediately of any problem, we cannot rectify a problem for you when you have left, we value your feedback and listen to what customers have to say, so that we can improve our service. We supply feedback forms and quality questionnaire regarding our cleaning contractor.
When dealing with your complaint, we will :- Acknowledge receipt of your complaint - Tell you who is dealing with your complaint - Advise how long we expect to take to resolve it. Complaints received are analysed so we understand what has gone wrong and what we can do to improve the service we provide to our clients. If you have a problem please let us know on the day so it can be rectified whilst you are here, most problems can be solved the same day.
CANCELLATION / INSURANCE COVER
In the event of a cancellation at any time the deposit is forfeited. If cancellation occurs within 8 weeks of the start of the holiday we will endeavour to re-let the cottage less a administrative charge of £75.00 but if unsuccessful you will forfeit the balance of the holiday cost . You are advised to take out cancellation insurance to cover this possibility.
Holiday Cancellation & Personal Insurance is available with Gallagher Insurance,Torquay,TQ2 7FA 01803 652000
FITNESS ROOM / SAUNA
There is no charge for the sauna or gym, guests must be over 16 years of age to use this facility, guest use this facility at their own risk.
Central Heating is included morning and evening which is 6.30.am.- 11.30.a.m. & 4.00 p.m. - 11.45 p.m. (Oct. - May) daytime heating is available at no extra cost, your comfort is our concerne, please ask should you need extra heating.
PERIOD OF HIRE / CONTRACT
Your cottage will be available from 4 p.m. on the day of arrival. You must vacate the cottage by 10:00 am on the day of departure failure to do so may result in you being charged a further days rental. The property must not be used for any other purpose than a holiday home. The agreement to stay in the property for the holiday period does not create the relationdhip of Landlord and Tenat between the paries. You shall not be entitled to a new tenancy or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. Please advise us if you intend to arrive after 6 p.m.
MAINTENANCE / RIGHT OF ENTRY
We reserve the right of entry to the property at reasonable times to carry out any necessary repairs and maintenance or to inspect the property. We will try to advise you should we need access but this may not always be possible.
Occupation of the cottage and use of the facilities limited to guests named on the booking form. Should you wish to make alterations to the names or numbers of guests please ensure that you have our prior permission. We may refuse entry to the entire party if you fail to observe this or any other booking conditions. The person signing the booking form certifies that he or she is authorised to agree the booking conditions herewith for and on behalf of all other members of the party. The person signing the booking form must be an adult member of the party 18 years of age +. We provide cot / high chair free of charge for children aged 2 and under. Furniture must NOT be moved without prior permission of the owners..
PETS POLICY / CODE OF CONDUCT
Small to Medium size Pets are allowed at the owners discretion, you can bring there own bed and feeding bowls, dogs must not be allowed / sleep in bedrooms or on furniture, throws for furniture are supplied free of charge for your use if required, guide dogs or hearing dogs allowed by prior arrangement, there is no charge for these dogs. Pets must be kept on a lead at all times in the communal areas of our property. Damage caused by you pet will be charged for. Our policy regarding pets is due to livestock in our surrounding fields, and is not discriminatory to pet owners in any way. PLEASE DO NOT FEED OR THROW STONES FOR OUR DOGS EVEN THOUGH THEY MAY ENCOURAGE YOU TO DO SO. We prefer you do not leave your dog in the cottage unattened however we are realists and understand you will need to at some point, you know your own dog and if you think it will not be distressed you may leave it in, obviosely not all day !!. Thank You. We cannot accept young puppies under 6 months old.
DAMAGE / HIRERS OBLIGATIONS
Breakages/ Damages Loss/ Carpet Damage, MUST be reported immediately to the owners, broken items MUST be replaced by the hirer with similar or advised to the owner to enable this to be done at replacement cost to the hirer, attention to this condition would be appreciated. If you lose your key a charge will be made to replace it and the fob. We do not normally charge for minor accidental damage and breakage. To authorise the owner to deduct from the hirer's debit/credit card as payment for damages or extra cleaning / breakages not declared at the time or on the Hirer's departure.
We provide linen and bathroom towels they must not be removed from the property. Please remember to bring your own beach towels , pool towels can be supplied on request. A change of linen will be provided for bookings two weeks or more. Cot linen is not provided, although emergency supply may be provided. Should you need extra sheets or towels during your stay please ask no charge will be made.
Cottages are cleaned and inspected between lets by our profesional cleaning contractors. On arrival please notify us of defects within 24 hrs, by doing this you will give the owners the opportunity to rectify any problems at the beginning of your stay, failing which you are deemed to accept the condition of the property on arrival, retrospective complaints made after leaving Long Chimney will not be recognised. Our cleaning contractor leaves quality control forms in all cottages for you to complete should you wish to. See our cleaning statement on home page re Covid - 19.
Bookings from persons under the age of 25, or groups where the majority of the members are under the age of 20 are not normally accepted but consideration will always be given on receipt of full details. This policy is not to be discriminatory, but is to merely to protect our property.
Garden furniture and BBQ equipment must not be removed from the premises. Please leave BBQ in a clean condition as found at the start of your rental period.
AT THE END OF YOUR STAY
Return the cottage key to the key rack, leave the cottage unlocked, any breakages ( excluding minor breakages) or damage must be reported prior to departure. Please read the "Things you need to know " letter in your cottage before departure.
Swimming Pool open May till October
See Pool Rules
All reasonable efforts have been made to ensure the safety of our guests (see Rules of the Pool). We cannot accept responsibility for injury sustained to our guests or members of their party or damage to their vehicles or other belongings. Although not a working farm, we do have horses, which may appear to be friendly but can be unpredictable. Please do not allow children to stray unaccompanied on the owners property. No responsibility will be accepted for injuries sustained to our guests and members of their party in this respect.
Our Cottages and Facilities are strictly non smoking.
While on the premises you are asked to observe the regulated driving speed, walking pace or less. Young children and animals are on site. Please read "Fire Safety Notice" in the cottage information / welcome book. Familiarise yourself and your party with the exit route in case of fire.
Our cottages have hard wired Smoke/Carbon Monoxcide alarms, do not remove the batteries from these oor any other smoke alarms, if they bleep advise the owner immediately. The alarms will ring in Flint & Well together, Stable Cottage is stand alone system. .
A first aid kit can be found in the kitchen cupboard / utility room marked appropriately. Please drive at 10 m.p.h whilst on site
The contract is made on the terms of these booking conditions and is deemed to be made at Longchimney, Beech Tree Lane, Salcombe Regis, Devon EX10 0PE. The Contract will be governed by English Law subject to the exclusive jurisdiction of the English Courts.